RAIL Back On Track 2019 Public transport passenger survey results

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2019 Survey Summary  --> https://backontrack.org/docs/survey_2019/RAILBoTSurveySummary2019.pdf  PDF 0.13 MB

2019 Survey Comments --> https://backontrack.org/docs/survey_2019/RBoT2019surveycomments.pdf  PDF 0.1 MB

2019 Survey Comments re periodical ticketing --> https://backontrack.org/docs/survey_2019/RBoT2019surveyperiodicalcomments.pdf PDF 0.1 MB

Results:

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Media release: 1st December 2019

SEQ: RAIL Back On Track's 2019 Public Transport Passenger Survey results now available!

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport passengers has conducted a survey of how public transport passengers rate our public transport in south-east Queensland.  Anyone who travels on public transport in south-east Queensland was invited to participate.

Robert Dow, Spokesman for RAIL Back On Track said:

"Since RAIL Back On Track formed in 2006 we have conducted annual surveys on how the community rates public transport.  This year There were 215 responses to our survey."

"The survey was web based and public transport passengers on the TransLink network in south-east Queensland were welcome to complete it.  The survey was anonymous and quick to complete.

"Results of the survey, including comments, are now publicly available on the RAIL Back On Track discussion forum > https://railbotforum.org/mbs/index.php?topic=13797.0 .  A detailed analysis can be viewed there.

"On behalf of our members we thank those public transport passengers who took the time drop by and fill out our survey. Particular thanks for the comments, many very meaningful and lengthy.  Information is knowledge.  Knowledge leads to improvements."

The key messages from the survey:

1.  The public thinks the present fares in SEQ overall are too expensive. We suggest a fare price freeze for 2020 pending the introduction of the smart ticketing system.

2.  The service frequency of public transport, particularly rail and bus, needs significant improvement. Bus network reform is needed and supported. Rail has improved in overall rating from the low point in the midst of ' rail fail ' in 2017. Ferry continues to rate well.

3.  The Gold Coast Light Rail remains a standout success.  Top mode overall and rates best for frequency, ontime running, and comfort, ease of use and accessibility.

4.  The re-introduction of some form of periodical ticketing is strongly supported. This was an optional supplementary question on this years survey. To the question: 'TransLink is going to introduce a new fare system Queensland wide.  Would you like to see additional optional ticketing products such as periodical ticketing e.g. weekly, monthly, yearly options made available? ' Of those who responded to this question the introduction of periodical ticketing was strongly supported, 79.8% said yes.

References:

2019 Survey Summary  --> https://backontrack.org/docs/survey_2019/RAILBoTSurveySummary2019.pdf  PDF 0.13 MB

2019 Survey Comments --> https://backontrack.org/docs/survey_2019/RBoT2019surveycomments.pdf  PDF 0.1 MB

2019 Survey Comments re periodical ticketing --> https://backontrack.org/docs/survey_2019/RBoT2019surveyperiodicalcomments.pdf PDF 0.1 MB

Contact:

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track https://backontrack.org

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Facebook ...

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https://twitter.com/railbotforum/status/1200987617384222725

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Letter to the Editor Queensland Times 3rd December 2019 page 17

Public transport needs to improve

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