20 Nov 2017: RBoT 2017 Public Transport Passenger Survey results now available

[ozbob]

Media release: 20th November 2017

SEQ: RAIL Back On Track's 2017 Public Transport Passenger Survey results now available!

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport passengers has conducted a survey of how public transport passengers rate our public transport in south-east Queensland (1).  Anyone who travels on public transport in south-east Queensland was invited to participate.

Robert Dow, Spokesman for RAIL Back On Track said:

"Since RAIL Back On Track formed in 2006 we have conducted our own annual member surveys on how members rate public transport.  This year we again opened up our survey up to the public! There were 173 responses to our survey.

"The survey was web based and public transport passengers on the TransLink network in south-east Queensland were welcome to complete it.  The survey was anonymous and quick to complete.

"Results of the survey, including comments, are now publicly available on the RAIL Back On Track discussion forum > https://railbotforum.org/mbs/index.php?topic=12965.msg200686#msg200686 .  All results can be viewed there.



"On behalf of our members we thank those public transport passengers who took the time drop by and fill out our survey. Particular thanks for the comments, many very meaningful and lengthy.  Information is knowledge.  Knowledge leads to improvements."

The key messages from the survey:

1.  The public thinks the present fares overall are still too expensive. We suggest a fare price freeze for 2018 and 2019.

2.  The service frequency of public transport, particularly rail needs significant improvement. Bus network reform is needed and supported.
Rail fail has had a devastating impact on the public's rating of rail overall. Ferry continues to rate well.

3.  The Gold Coast Light Rail remains a standout success.

References:

Summary of all questions > https://backontrack.org/docs/survey_2017/RAILBoTSurveySummary2017.pdf

Comments > https://backontrack.org/docs/survey_2017/RBoT2017SurveyComments.pdf

Contact:

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track https://backontrack.org

[ozbob]

Discussion --> https://railbotforum.org/mbs/index.php?topic=12965.msg200686#msg200686