23 Apr 2008: SEQ: Show and Go!

[ozbob]

Media Release 23 April 2008

SEQ:  Show and Go!

Call for free travel for go card users on buses and ferries until go card system is made reliable

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport commuters has previously highlighted a number of issues with the go card system that is resulting in many users being overcharged on buses and ferries.  Until the system is made reliable it is only fair to give all commuters free travel on buses and ferries.

Robert Dow, Spokesman for RAIL Back On Track said:

?We have received steady feedback from go card users who are suffering excess fares and penalties due to equipment and system problems on buses and to a lesser extent river transport using the go card (1, 2, 3).?

?Translink must be overrun with requests for refunds of excess fares and penalties incorrectly charged to go card users accounts.?

?Go card users are tired of the constant excess charges and going through the laborious refund procedure which takes time on the telephone and normally at least 10 days for a refund to be credited.  This is not acceptable.?

?RAIL Back On Track calls for free travel for go card uses on buses and ferries until the problems with the go card equipment are resolved.?

?Failing that, to stop being hit with extra fares and penalties go card users may be better off using cash ticketing options on buses until Translink indicates the problems have been fixed.  This will further add to delays on the bus and river public transport.?

?The go card is working well on rail. The problems are with the mobile card devices and system on buses and ferries.?

?Translink should review the process for refunds of incorrect charges and have it expedited as many go card users are being significantly inconvenienced whilst waiting for the incorrect charges to be reimbursed.?

References:

1.  http://backontrack.org/mbs/index.php?topic=516.msg3215#msg3215

2.  http://backontrack.org/mbs/index.php?topic=432.msg3053#msg3053

3.  http://backontrack.org/mbs/index.php?topic=432.0

Contact:

Robert Dow
Administration
admin@backontrack.org