Sent to all outlets:
30 March 2012Urgent advice to go card users
We have received a number of recent reports of go card users receiving fixed fares when using a go card in a normal manner. For example see --> http://railbotforum.org/mbs/index.php?topic=432.msg93092#msg93092
It appears that when users are touching on in a normal manner the system is failing to properly recognise that the go card users have previously touched off, and it is simply dealing out fixed fares, on buses and rail. These fixed fares, in the case of rail for adults are $10. This can rapidly deplete a go card users credit and potentially leave them stranded.
Advice to all go card users is to register your go card, as this facilitates checking of history online. Go card histories can be checked on the ticket machines as well. Print out can be obtained at staffed stations.
All users would be well advised to check their go card history regularly and take prompt action to recover the fixed fares they may have been hit with. This can be done online for registered go card users, or by phone 131230 for all.
We call on TransLink to direct Cubic to fix this problem. We also call on TransLink to make it clear to users that should their funds be depleted by these system issues that they can at least travel on their journey free, otherwise they may well be stranded.
Be particularly vigilant, you have been warned.
RAIL Back On Track http://backontrack.org