28 June 2009: SEQ: Go card auto top up, where are you?

[ozbob]

Media Release 28 June 2009

SEQ: Go card auto top up, where are you?

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport commuters has said it is interesting to observe the professional roll out and introduction of the govia e-toll free flow tolling system and contrast that to the roll out of the go card.  The go card has been in routine use for over 15 months and users are still waiting for the automatic top up function to be introduced. Govia users will have this facility from day one.

Robert Dow, Spokesman for RAIL Back On Track said:

"Every time a registered go card user accesses their online go card account they see the dead automatic top up function.  Why hasn't it been introduced, it would help many users to have this functionality?"

"The govia system will have automatic top up available from its introduction (1). It seems with the go card, things are very slow.  Does this reflect problems with the Cubic contract?  Is it too difficult to update the software for the go card or is it too costly?  How will we ever know as the contract is not public in any case."

"Why aren't we moving forwards with smart options for the Go card?  It is little wonder that many refer to the go card as the 'slow' card."

Reference:

1.  https://www.govia.com.au/govia/information/Tolling+products/go+viatag/go+viatag

Contact:

Robert Dow
Administration
admin@backontrack.org